National Disability Insurance Scheme (NDIS)

What is the NDIS?

How can people access the NDIS?

Already have an approved NDIS Plan?

How can RFQ help?

What supports do RFQ offer?

Information for family carers and significant others

Useful information

NDIS Links


What is the NDIS?

The National Disability Insurance Scheme (NDIS) is a new way of providing support for people with disability.

This includes people with a mental illness or psychosocial disability who need support to live independently and build their skills so they can participate more in the community.

The NDIS  is a major change to how the disability services system operates.  Under the NDIS, instead of funding going to organisations, it goes directly to the individual requiring support, who then decides what assistance they require in order to fulfil their goals and aspirations and lead a contributing life.  This individualised funding is available for the person’s lifetime. In this way, the Scheme is about choice, control and certainty. The NDIS also provides people with disability, their family and carers with information and referrals to existing support services in the community.

Since 1 July 2016, the NDIS has commenced rolling out across Queensland.  This roll out will happen over a three year period. For full roll out dates in Queensland geographical locations visit www.ndis.gov.au/about-us/our-sites/QLD

How can people access the NDIS?

The NDIS is managed by a government agency called the National Disability Insurance Agency (NDIA).  The NDIA’s head office is located in Canberra but there are also 13 regional centers.

There is strict eligibility criteria that must be met by people wanting to access the NDIS.

These include:

  • Age
  • Residency
  • Permanent disability for which lifetime support is required.

If you think you meet the criteria, you can apply to the NDIS for funds. If you are assessed as eligible, the NDIS will help you develop a NDIS plan that is based on your personal goals and support needs. Once the plan is developed, an individual funding package may be generated. The NDIS undertakes assessments to determine if people meet the NDIS access requirements.

People who are eligible to access NDIS funding will be able to make their own choices about the type of supports they want to receive, and who they want to provide those supports. The idea is to make sure people have more say about the things that matter most to them, and to help them to live their lives to the fullest.

For more information on the NDIS assessment and planning processes call 1800 800 110 or go to www.ndis.gov.au/participants

Already have an approved NDIS Plan?

If you live in Toowoomba and the Darling Downs region and already have an approved plan, get in contact with our NDIS Coordinator to discuss your plan and how we may be able to help on (07) 3363 2599

How can RFQ help?

RFQ is registered to provide a range of supports and may be able to help you with your psychosocial support needs.  Our services are delivered throughout South East Queensland in the following locales:

  • Brisbane
  • Redcliffe & Caboolture
  • Redlands & Logan
  • Ipswich
  • Toowoomba
  • Maryborough & Bundaberg
  • Gold Coast

Once you have an approved plan, RFQ can help in the following ways:

  • We will meet with you to talk about your NDIS plan, supports, goals and needs
  • Together we will plan how best we can help you with your activities and goals
  • Provide you with the right support from our qualified and skilled staff
  • Help you make informed choices about your support

What NDIS supports do RFQ offer?

  1. PERSONAL SUPPORT – We provide emotional support and practical assistance to build your daily living skills and maintain a safe, healthy lifestyle and home environment.
  2. COMMUNITY ACCESS We provide emotional and practical support to engage in daily life activities such as going to the doctor, shopping, visiting friends, using public transport etc.
  3. SKILL BUILDING – We provide support to enable you to gain and build specific skills relating to a goal either as an individual or in group activities.  This may include budgeting, decision making, public transport training, maintaining tenancy obligations etc.
  4. SUPPORT COORDINATION – You may also require assistance to help with coordinating and accessing services or support networks; or to build skills to maintain relationships or resolve service delivery issues. These are called Support Coordination supports.
  5. THERAPEUTIC SUPPORT We offer a range of therapeutic supports for your health & wellbeing, all provided by professional staff. This includes occupational therapy, dietary, nutritional & exercise programs.
  6. OCCUPATIONAL THERAPY ASSESSMENTS – We can provide formal assessments and prepare a plan that includes ways you can improve your daily living, personal care, mobility and movement, communication, independence, and participation in community life.  

RFQ’s strong focus on collaborative recovery, and commitment to designing services in consultation with people with lived experience, mean we are well placed to provide support and services under the NDIS. You may be able to access these supports through your NDIS package or pay a fee for service. Contact us below for more information.


Information for family, carers & significant others

The NDIS will ensure that people with disability are given every opportunity to make their own decisions and exercise choice and control. We recognise that the role of families, carers and significant others is often essential in supporting people with disability to realise these goals and will include them in discussions about supports.

The NDIS will provide information, referral and linkage to ensure families and carers are able to access supports in the community to assist them in their role.

Guardians or nominees of people with disability play an important role in the NDIS to represent the interest of the person and they can contact the NDIS on behalf of the person.

Find out more about families and carers in the NDIS

Useful information

NDIS links




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