“As someone who was very hesitant at reaching out for help and who always found a reason not to, I cannot speak highly enough of the NewAccess program. I was at a very low point prior to trying the program… it has made a genuine difference in my life during a period of significant stress and difficulty… I cannot thank my coach enough and would definitely recommend this program.” 

NewAccess participant

About the program

NewAccess is a free and confidential mental health support program developed by Beyond Blue that can help you manage life challenges and get you back on track. NewAccess coaches are specifically trained to provide a practical approach to problem solving.

At your first appointment your coach will complete an initial assessment with you, and develop a program tailored to your individual needs. If you meet eligibility requirements, including are not currently accessing mental health support, NewAccess could be right for you.

A farmer leans against his tractor at sunset


To be eligible for this service, you need to be:

12 years or older in the Brisbane North Primary Health Network (PHN) region

12 years or older in the Darling Downs and West Moreton

Primary Health Network (PHN)


16 years or older in the Central Queensland, Wide Bay or Sunshine Coast Primary Health Network (PHN) region

Feeling stressed or overwhelmed about everyday life issues, such as work, study, relationships, health or loneliness.

Not currently engaged in other psychological therapy

These services are funded under the Australian Government’s Primary Health Network (PHN). 

If you reside outside RFQ’s NewAccess regions, please visit the Beyond Blue website to locate a NewAccess service near you.


Individuals can access this program directly without the need for a GP referral or a mental health care plan.

Self Referral

GP / Health Professional Referral

Community Organisation Referral

Family / Carer Referral

How to make an appointment

Contact the NewAccess team by:


Brisbane North
1300 159 795

Darling Downs West Moreton
1300 971 309

Wide Bay
1300 159 795